Returns & Exchanges
Order Processing Time
All US orders are processed within 2-5 business days.
Free standard shipping on all domestic orders of $50USD or more!
Items will ship within 48hrs of being processed. An email will be sent to you with further details regarding your online order and shipping information.
If you have any questions regarding your online order please email us at email@example.com as soon as possible.
In the event you would like to return a product(s) (that's not a sale item), you have 15 days from date of delivery. To return a product for a refund and/or exchange, the product must be free from any wear, tear, washing, damage (including perfumes/odors, make up/deodorant stains), or alterations. All original tags must be attached. To initiate a return or exchange email us at firstname.lastname@example.org
Same terms & conditions as returns apply. To process an exchange simply purchase the new product(s) you want in a new order on balancebysg.com and return the unwanted product(s) to our store address (must be within 15 days of purchase) with packing slip. Refunds will be processed upon receipt of the returned merchandise and should credit back to your account within 7-14 business days. We will still donate 15% of your purchase to a non-profit organization upon the new items purchased.
Shipping Fees Will Not Be Refunded
Please allow 3-4 business days for us to process your return/exchange. Once processed you’ll receive an email from us with further information regarding your return/exchange.
If you received a damaged item, email us ASAP to email@example.com
Shipping costs for returns or exchanges will be the responsibility of buyer.
All product(s) marked as "SALE" are FINAL SALE. No exceptions will be made.
Return Address: BALANCEBYSG RETURNS | 5031 Flamingo Circle Huntington Beach, CA 92649
NOTE: If you are shipping an item(s) that is over $75USD we recommend you use a trackable shipping service or purchase shipping insurance. We don’t guarantee we’ll receive your package.
Prior to balancebysg accepting any order, we have right to verify any information you send to us. balancebysg reserves the right at any time after receipt of your order to accept or decline the order; or any portion thereof, even after your receipt of an order confirmation from us. In its sole discretion, balancebysg reserves the right to limit the number of items ordered and to refuse service to you without prior notification. If payment has already been made or your account has already been charged for the purchase and the order is cancelled, balancebysg will credit your account in the amount made.
We display all products in our website as accurately as possible, but please note the colors of our products may vary slightly on your computer screen. Products are available while supplies last. All prices and products advertised are subject to change. All prices are quoted in U.S. dollars.
THE RISK OF LOSS AND TITLE FOR PRODUCT(S) PURCHASED BY YOU PASS TO YOU UPON OUR DELIVERY OF THE PRODUCT(S) TO THE CARRIER.
Hours of Operations: M-F 10:00 am to 8:00 pm
(If you contact us outside of this time we will get back to you in the next business day).